Privacy Policy

Last updated: 5th June 2026

This Privacy Policy explains how rystal collects, uses and protects personal information when you visit our website, purchase digital products or interact with us.

This policy applies to get.rystal.shop and any related rystal shop pages or redirects, including rystal.shop.

rystal is based in Sydney, Australia.

Contact: s upp o r t @rystal ed i t s .com

1. What we collect

We may collect the following information:

your name and email address;
billing details, country and order information;
products purchased, download access and account details;
messages you send to us for support or enquiries;
newsletter sign-up information;
website, checkout and analytics data, such as pages viewed, products viewed, checkout activity, purchases, device/browser information, IP address, cookies and similar tracking data.

Payment details are processed securely by our checkout and payment providers. We do not store full card numbers ourselves.

We do not intentionally collect sensitive personal information such as health information, religious beliefs, government ID documents or similar data.

2. How we collect information

We collect information when you:

visit our website or Payhip store;
buy or download a product;
create or use a Payhip customer account;
sign up to our email list;
contact us for support;
interact with cookies, analytics tools or advertising pixels.

Some information is collected directly by third-party tools we use, including Payhip, Stripe, PayPal, ConvertKit, Google Analytics, Meta/Facebook Pixel, and TikTok Pixel.

3. How we use information

We use personal information to:

process orders and deliver digital downloads;
provide access to presets, project files, plugins, bundles and other digital products;
manage customer accounts, downloads, refunds and support;
send order confirmations, product updates and important service messages;
send marketing emails if you have subscribed or where we are legally allowed to do so;
improve our website, products, offers and customer experience;
measure website traffic, sales and ad performance;
run advertising, including Meta/Facebook and Google advertising;
prevent fraud, abuse and security issues;
comply with tax, accounting, legal and platform obligations.

4. Marketing emails

If you join our email list or otherwise consent to receive marketing, we may send you emails about rystal products, updates, discounts, launches and educational content.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting s upp o r t @rystal ed i ts .com.

We do not sell, rent or trade your email list or customer data.

5. Cookies, analytics and advertising pixels

Our website and checkout may use cookies, pixels and similar technologies.

These may be used to:

keep the website and checkout working properly;
remember preferences;
understand website traffic and product performance;
measure purchases and conversions;
improve marketing and advertising;
create or improve advertising audiences.

We use or may use:

Payhip cookies for checkout, accounts, security, analytics and store functionality;
Google Analytics to understand website traffic and usage;
Meta/Facebook Pixel to measure ad performance, track events such as page views, product views and purchases, and improve advertising.
TikTok Pixel to measure ad performance, track events such as page views, product views and purchases, and improve advertising.

Where Meta Pixel/TikTok Pixel advanced matching is enabled, your email address may be sent to Meta/TikTok in hashed form. Hashing helps protect the original email address, but it may still be used by Meta/TikTok to match website activity to a Meta/TikTok account.

You can control cookies through your browser settings, the website cookie banner where available, and your Meta/TikTok and Google ad/privacy settings. Blocking some cookies may affect checkout, account access or download functionality.

6. Who we share information with

We only share information where needed to run the business, provide our products, process payments, send emails, measure performance, advertise, protect the website or comply with the law.

We may share information with:

Payhip — checkout, product delivery, customer accounts, tax and store hosting;
Stripe — card and payment processing;
PayPal — payment processing, when enabled;
ConvertKit — email newsletter and marketing;
Google Analytics — analytics and website measurement;
Meta/Facebook — pixel tracking, ad measurement and advertising;
professional advisers, authorities or service providers where required for legal, accounting, tax, fraud prevention or security purposes.
TikTok — pixel tracking, ad measurement and advertising

These providers may process information under their own privacy policies and may store data outside Australia.

7. International transfers

Because we sell digital products online and use international service providers, your information may be processed or stored in countries outside Australia, including the United States, United Kingdom, European Union and other locations where our service providers operate.

We use trusted platforms and take reasonable steps to work with providers that protect personal information appropriately.

8. Legal bases for EEA/UK users

Where the GDPR or UK GDPR applies, we process personal information on these legal bases:

contract — to process purchases, deliver products and provide support;
consent — for email marketing and certain non-essential cookies or advertising where required;
legitimate interests — to improve products, secure the website, understand business performance and communicate with customers;
legal obligations — for tax, accounting, consumer law and compliance requirements.

You may withdraw consent at any time where processing is based on consent.

9. Data retention

We keep personal information only for as long as needed for orders, downloads, customer support, legal, tax, accounting, security and marketing purposes.

If you unsubscribe from marketing, we may keep limited information to make sure we do not email you again by mistake.

You can request deletion of your information, but some data may need to be kept where required for legal, tax, fraud prevention, dispute or platform reasons.

10. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Most personal information is stored and processed through secure third-party platforms such as Payhip, Stripe, PayPal and ConvertKit.

No online system is completely secure, so please avoid sending sensitive personal information through email or contact forms.

11. Your rights and choices

Depending on where you live, you may have rights to:

access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information;
object to or restrict certain processing;
unsubscribe from marketing;
withdraw consent where processing is based on consent;
request a copy of certain information in a portable format.

To make a privacy request, contact:

s upp o r t @rystal ed i t s .com

We may need to verify your identity before responding.

12. Children

Our website and products are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

13. Complaints

If you have a privacy concern, contact us first at:

su p p o r t @rystal ed i ts .com

We will try to respond within a reasonable time.

If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

If you are in the EEA or UK, you may also have the right to contact your local data protection authority.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.